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Refund Policy

Refund Policy
Last updated: [10/01/2025]
At Happy Mood, every item is made-to-order with care and attention. Because of the custom nature of our products, we only offer refunds or replacements in specific cases, such as defective, damaged, or incorrect items.
We want every customer to feel confident shopping with us, so we’ve made our refund process simple and transparent.
1. Eligibility for Refunds
We offer refunds or replacements for:

  • Misprinted items (design or placement errors)

  • Defective items (manufacturing or printing flaws)

  • Incorrect items (wrong product, color, or size sent in error)

  • Damaged packages caused during shipping (with photo proof)

To qualify, you must contact us within 7 days of receiving your order and provide clear photos of the issue.
We do not issue refunds for:

  • Size, fit, or style preferences

  • Buyer’s remorse or change of mind

  • Incorrect size ordered by the customer

  • Items lost due to an incorrect address provided at checkout

All products are made-to-order, so once production begins, we cannot modify, exchange, or cancel the order unless there is an error on our part.
2. Requesting a Refund or Replacement
If you believe your item qualifies for a refund or replacement:

  1. Contact us at [happymoodhelp@outlook.com] within 7 days of delivery.

  2. Include your order number, photos of the issue, and a brief description.

  3. We will review your request and respond within 2–3 business days.

If approved, we’ll either:

  • Issue a full refund to your original payment method, or

  • Send a replacement at no additional cost.

You’ll receive a confirmation email once your refund or replacement has been processed.
3. Refund Processing Time
Once your refund is approved:

  • Refunds are typically issued within 5–10 business days, depending on your payment provider.

  • Some banks or credit card companies may take longer to post the refund to your account.

We’ll notify you by email when your refund has been completed.
4. Partial Refunds
In certain cases, partial refunds may be issued (if applicable):

  • For items returned with minor damage not caused by production or shipping.

  • If the issue affects only part of a multi-item order.

Each case will be reviewed individually to ensure fairness for both you and our small business.5. Lost or Undelivered Packages
If your order tracking shows “Delivered” but you haven’t received your package:

  1. Please first check with your local post office or neighbors.

  2. If it still cannot be located, contact us at [happymoodhelp@outlook.com].

If the address entered at checkout was incorrect or incomplete, we cannot issue a refund or replacement for the lost package.
6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of:

  • The damaged area

  • The packaging

  • The full item

We’ll review your claim promptly and, if approved, send a replacement or refund as quickly as possible.
7. Cancellations
Because each product is made-to-order, we can only cancel an order within 1 hour of purchase.
Once production starts, the order cannot be changed or canceled.
If you need to cancel, please email us immediately at [happymoodhelp@outlook.com] with your order number in the subject line.
8. Contact Us
We’re here to help! If you have any questions about refunds, replacements, or eligibility, please reach out to us at:
📧 Email:[happymoodhelp@outlook.com]
🌐 Website: www.happymood.store

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