Refund Policy

This Refund Policy outlines the general terms under which HappyMood may accept returns, refunds, or replacements. By placing an order on our website, you acknowledge and agree to these terms.

We reserve the right to refuse refunds or replacements that do not meet the conditions stated in this policy. All decisions regarding refunds, replacements, or disputes are made at the discretion of HappyMood.

This policy may be updated or modified at any time without prior notice. Continued use of the website and purchase of products indicates acceptance of any changes.

This document is intended for general informational purposes and does not constitute formal legal advice.

This Refund Policy outlines the terms under which HappyMood may offer refunds, replacements, or returns. By placing an order, you agree to the terms listed below. We reserve the right to update or modify this policy at any time without prior notice.

1. Overview

At HappyMood, all items are made to order. Because of this, we do not accept returns or exchanges for general reasons such as sizing issues or change of mind.

2. Non-Refundable Items

We do not offer refunds or returns for:

• Wrong size ordered

• Change of mind or personal preference

• Incorrect shipping address provided by the customer

3. Damaged or Incorrect Items

We will gladly offer a replacement or refund if your item arrives:

• Damaged

• Defective

• Incorrect item received

Requests must be submitted within 7 days of delivery and include clear photo evidence.

4. Lost Packages

If a package is confirmed lost by the shipping carrier, we may offer a replacement or store credit. Delays in transit do not qualify for refunds.

5. Shipping Issues

Once an order is shipped, it is in the carrier’s control. We are not responsible for delays caused by shipping companies, weather, customs, or incorrect addresses.

6. Customer Responsibility

Customers are responsible for ensuring all shipping details are correct at checkout. We are not responsible for orders sent to incorrect or incomplete addresses.

7. Refund Approval

All refund and replacement requests are reviewed individually. Approval is not guaranteed and is based on compliance with this policy.

8. Changes to Policy

We may update or change this Refund Policy at any time. Continued use of our website means you accept any updates.

9. Contact

For refund-related questions or claims, contact us:

📧 support@happymood.store

​